Service Request

You have a product from MBJ Solutions and need support from us or you have technical questions?

Our experienced service team is at your disposal. In order to help you as quickly and efficiently as possible, please fill out the adjacent form. Preferably with logfile and error description.

Your request will go directly to the support team and we will contact you as soon as possible.

By the way: Did you know that with a service contract you get 10% off all spare parts, free SW updates and Deep Learning optimizations, as well as faster response times?

Support at MBJ Solution GmbH
Jochim-Klindt-Strasse 7
22926 Ahrensburg
phone +49 (0)41 02 77 89 0 - 13

Company*

First Name

Last Name*

E-mail*

Important Information about your serivce request

We need this information to be able to help you quickly:

Serial number of the machine

The serial number is located on the silver nameplate near the main power switch*

Date and time

When exactly did the problem occur?*

What happened?

Error description*

Upload your logfile.

To generate a Machine Summary click in the SW on Service -> Troubleshooting tab> -> Generate Machine Report. The ZIP file can be attached here.

Data protection*

I agree that my data will be processed to answer my request in accordance with the data protection declaration. I can revoke my consent by e-mail to info(at)mbj-solutions.com.

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